Saatva Mattress Return Policy: Things to Know BEFORE You Buy

When it comes to investing in a mattress, understanding the company’s return policy is as important as assessing the product’s quality. This is particularly true for Saatva, a leading mattress manufacturer known for its premium products and customer-friendly policies. The Saatva Mattress Return Policy stands out in the industry, offering a safety net to customers who may find that their chosen mattress doesn’t quite meet their needs or expectations.


In this comprehensive guide, we dive deep into the specifics of the Saatva Mattress Return Policy. We cover everything from the generous 365-night sleep trial to the detailed step-by-step process for initiating a return or exchange. We also provide valuable tips to ensure a smooth return experience and discuss Saatva’s ethical practices regarding returned mattresses.

So, whether you’re contemplating a Saatva mattress purchase or already have one in your home, this article will equip you with all the information you need about Saatva’s return policy, ensuring you can make informed decisions about your investment.


Understanding the Saatva Return Policy

When you purchase a Saatva mattress, you’re not just investing in a product; you’re also buying peace of mind. This is largely due to Saatva’s comprehensive return policy, designed to ensure customer satisfaction and trust.

The 365-Night Sleep Trial

Saatva offers an impressive 365-night sleep trial, allowing you to test your new mattress for a full year before making a final decision. This trial period is significantly longer than what most other mattress companies offer, typically around 90 to 120 nights.

The trial begins on the day of mattress delivery, giving you ample time to adjust to your new mattress and determine if it’s the right fit for you.

Eligibility for Returns

To be eligible for a return, the mattress must be in a condition that allows for donation. This means it should be free from any damage, such as tears, stains, or spills. It’s also important to note that Saatva requires customers to use the mattress for at least 30 days before initiating a return.

This adjustment period is crucial as it can take a few weeks for your body to adapt to a new mattress.

The $99 Transportation Fee

While Saatva’s return policy is quite generous, it’s worth noting that a $99 transportation fee is deducted from your refund to cover the costs associated with the mattress pickup. This fee is a small price to pay for the convenience of home pickup and the assurance of a hassle-free return process.


How to Return a Saatva Mattress

If you’ve decided that your Saatva mattress isn’t the right fit for you, initiating a return is a straightforward process. Saatva has designed its return process to be as simple and user-friendly as possible. Here’s a step-by-step guide on how to do it:

Step 1: Contact Saatva

The first step in the return process is to contact Saatva’s customer care. You can reach them at (877) 672-2882. When you call, be sure to have your original order number handy, as you’ll need to provide it to initiate the return.

Step 2: Arrange a Pick-Up Time

After you’ve contacted Saatva, you’ll receive an email within a week to schedule a day and time for pick-up. The available days for pick-up may vary by region, but Saatva aims to make the process as convenient as possible for you.

Step 3: Pick-Up Day

On the scheduled pick-up day, ensure you are home for the collection. You don’t need to package the mattress; Saatva’s team will handle everything. It’s worth noting that it may or may not be possible for a new mattress to be delivered and the old one removed on the same day.

Step 4: Refund Process

Once the mattress is returned to the warehouse, the refund process begins. It could take up to 7 days for the funds to be released, and an additional 3-5 business days for those funds to be returned to your account. Remember, a $99 fee will be deducted from your refund to cover transportation costs.



Exchanging a Saatva Mattress

In addition to their return policy, Saatva also offers a comprehensive exchange policy. If you find that the mattress you chose isn’t quite right, but you’d still like to stick with a Saatva product, you can opt for an exchange instead of a return. Here’s how the process works:

Step 1: Contact Saatva

Just like with returns, the first step in the exchange process is to contact Saatva’s customer care. Inform them that you’d like to exchange your mattress and provide your original order number.

Step 2: Choose a New Mattress

Next, you’ll need to choose a new mattress. Saatva offers a variety of models, each with different firmness levels and thickness, so you’re sure to find one that suits your needs. If the mattress you choose is more expensive than your original one, you’ll need to pay the difference in cost.

Step 3: Arrange a Pick-Up and Delivery Time

Once you’ve chosen a new mattress, Saatva will work with you to arrange a convenient pick-up and delivery time. They’ll pick up your original mattress and deliver your new one, making the process as seamless as possible.

Step 4: Pay the Transportation Fee

Just like with returns, there’s a $99 transportation fee associated with exchanges. This fee covers the cost of picking up your original mattress and delivering your new one.

*Remember, Saatva’s goal is to ensure you’re completely satisfied with your mattress. So, whether you choose to return or exchange, they’re committed to making the process as easy and hassle-free as possible.*


Tips for Returning a Saatva Mattress

Returning a mattress can seem like a frustrating task, but with Saatva, it doesn’t have to be. Here are some tips to ensure a smooth return experience:

Give Your Body Time to Adjust

It’s important to remember that it can take a few weeks for your body to adjust to a new mattress. Resist the temptation to initiate a return too soon. Saatva requires customers to use the mattress for at least 30 days before initiating a return, so take this time to truly evaluate the comfort and support of your new mattress.

Keep Your Mattress in Good Condition

To be eligible for a return, your mattress must be in a condition that allows for donation. This means it should be free from any damage, such as tears, stains, or spills. Use a mattress protector to help keep your mattress in good condition.

Be Prepared for the $99 Transportation Fee

Remember that a $99 transportation fee will be deducted from your refund to cover the costs associated with the mattress pickup. This fee is a small price to pay for the convenience of home pickup and the assurance of a hassle-free return process.

Consider an Exchange

If you’re not satisfied with your mattress but still believe that a Saatva product could be right for you, consider an exchange instead of a return. Saatva offers a variety of models, each with different firmness levels and features, so you’re sure to find one that suits your needs.

Contact Saatva’s Customer Service

If you have any questions or concerns about the return process, don’t hesitate to contact Saatva’s customer service. They’re there to help and can provide guidance and support throughout the return process.



Personal Experiences with Saatva’s Return Policy

While the return policy is clearly stated, it’s always helpful to hear about real-life experiences from customers who have gone through the process. Here are a couple of examples:

Reddit User’s Experience

One Reddit user shared their experience with returning a Saatva mattress on the platform. They mentioned that they decided to return their mattress after about two weeks. The Saatva representative on the phone tried to persuade them to keep the mattress, but they held firm on their decision.

After the call, they had to wait about a week to ten days for the delivery company to reach out and schedule a pick-up. The user found this waiting period a bit confusing and even called customer service again to ensure the return was being processed.

However, once the pick-up was scheduled, the process was smooth. The user advised others to be patient during this waiting period and to call customer service if they have any concerns. 1

CBS News Reviewer’s Experience

A reviewer from CBS News shared their experience with buying and returning a mattress from Saatva. They mentioned that they had tested mattresses from both Casper and Saatva and ended up returning one of them.

The reviewer found the Saatva mattress to be the right fit for them, praising its plush pillow-top and coil support layer that kept them cool during the night. However, they noted that the Casper mattress was too soft for their liking and ended up returning it. 2

These experiences highlight the importance of taking advantage of the sleep trial period to ensure the mattress is the right fit for you. They also underscore the fact that while the return process may involve some waiting and communication with customer service, it is generally smooth and straightforward.


What Happens to Returned Saatva Mattresses?

One question that often arises when discussing mattress returns is: what happens to the mattresses once they’re returned? After all, these are large, bulky items that can’t simply be thrown away. Saatva, like many responsible companies, has a policy in place to handle returned mattresses in an environmentally friendly and ethical manner.

Donation to Charities

Saatva’s primary method of dealing with returned mattresses is to donate them to charities. This is a win-win situation. Charities receive high-quality mattresses that they can use in their facilities or distribute to those in need, and Saatva ensures that the mattresses don’t end up in landfills.


In cases where donation is not possible, Saatva works with professional recycling companies to ensure that the materials in the mattresses are properly recycled. This is part of Saatva’s commitment to sustainability and environmental responsibility.

No Reselling

It’s important to note that Saatva does not resell returned mattresses. When you buy a Saatva mattress, you can be confident that you’re getting a brand-new, never-used product.

Saatva’s approach to handling returned mattresses is just one more reason to consider this company when shopping for a new mattress. Not only do they offer high-quality products and a generous return policy, but they also demonstrate a commitment to ethical and sustainable business practices.



Understanding Saatva’s Warranty

In addition to a generous return policy, Saatva also offers a robust warranty for their luxury mattresses. This warranty is a testament to the company’s confidence in the quality and durability of their products. Here’s what you need to know:

Warranty Length

Saatva offers a lifetime warranty for all of their mattresses, including the Saatva Classic mattress and Loom & Leaf, their luxury memory foam mattress known for its exceptional pressure relief and edge support. This warranty is valid for the original purchaser only, so keep all your receipts.

What’s Covered

The warranty guarantees that every Saatva mattress is free from defects. If a mattress is deemed defective either in workmanship or materials, Saatva will send a replacement mattress completely free of charge for the first 2 years. The new mattress will be the same make, model, and firmness option as the mattress being replaced.

From the third year onward, Saatva will completely repair and recover your Saatva mattress for a processing fee of $149. Body impressions larger than 1.5 inches are also covered by the warranty.

Fairness Replacement Option

Saatva offers a ‘Fairness Replacement option’ for customers who would prefer to have their mattresses replaced instead of repaired when they are past the 2-year point. If this option is chosen, the customer keeps the original mattress. The conditions for this option are as follows:

  • From years 3 to 5, Saatva will deliver and set up a new Saatva mattress for 40% of the original price that you paid.
  • From years 6 to 10, Saatva will send a replacement mattress for 60% of the original price that you paid.
  • From years 11 to 15, Saatva will send a replacement mattress for 80% of the original price that you paid.

A $99 processing fee is applicable for all mattress replacements under the Fairness Replacement option. The replacement mattress must be the same exact Saatva mattress model, size, and firmness level as the original mattress purchased. The replacement mattress does not come with a 365 sleep trial. It is considered as final sale and cannot be returned or exchanged.

How to Make a Warranty Claim

If you need to make a warranty claim, you can easily contact Saatva’s customer service team via email at or phone at (855) 760-6234. Saatva also offers a 24-hour chat option on their website.


Frequently Asked Questions

Here are some commonly asked questions related to Saatva mattress:

What types of mattresses does Saatva offer?

Saatva offers a wide range of high-quality mattresses, including innerspring, memory foam, and latex. Each type of mattress comes with its unique features and benefits to cater to different sleep preferences.

Does Saatva offer any sleep trials?

Yes, Saatva offers a 365-night home trial for all their mattresses. This means you can try out a Saatva mattress at home for a full year before deciding if it’s the right fit for you.

Does Saatva offer any other products besides mattresses?

In addition to mattresses, Saatva also offers bedding products, including sheets, pillows, mattress protectors, and bed frames. They aim to provide a complete sleep solution for their customers.

How does Saatva handle mattress deliveries?

Saatva offers free white glove delivery for all their mattresses. This includes not only delivering the mattress to your home but also setting it up in your room of choice and removing your old mattress if needed.


Saatva Mattress Return Policy: Our Conclusion

Purchasing a mattress is a significant investment, and understanding the return policy of the company you’re buying from is crucial. Saatva’s generous 365-night sleep trial and comprehensive return and exchange policies provide customers with peace of mind, knowing they have ample time to decide if their mattress is the right fit.

From the initial purchase to the potential return or exchange, Saatva is committed to ensuring a smooth and hassle-free experience for their customers. Their dedication to customer satisfaction, combined with their high-quality products and sustainable practices, makes Saatva a top choice for anyone in the market for a new mattress.

Whether you’re considering purchasing a Saatva mattress or already have one in your home, we hope this guide has provided you with a thorough understanding of Saatva’s return policy. Remember, Saatva’s customer service team is always available to answer any further questions you may have.


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